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Refunds and Return Policy

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the terms of Services, Buyer may apply for return of the purchased items ("item") and / or refund prior to the expiry of the Company's Guarantee Period as stated in the terms of Service.

2. Application for the return of an item

Buyer may only apply for the refund and/or return of the item in the following circumstances:

  • ​The Item has not been received by Buyer;

  • The Item was defective and/or damaged on delivery;

  • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;

  • the Item delivered to Buyer is materially different from the description provided by seller in the listing of the Item

Buyer' s application must be submitted via email or whatsapp

We will review each Buyer' s application on a case-by-case basis and, in its sole discretion, determine whether Buyer' s application is successful.

3. Right of Seller

When we receive an application from buyer for the return of Item or refund, we will respond to buyer' s application according to step provided in the written notification. Within the stipulated time stated. Buyer will be notified according to the return policy as provided by us on the application and it' s the sole-discretion of the seller to determine whether Buyer' s application may be successful against the circumstances stated by the seller.

4. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including and complimentary item such as accessories that come with the Item, must be returned to us in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

5. Liability of Product Return Shipping Fee

​1) In the scenario of an unforeseen error from Our side (i.e - damaged, faulty or wrong product delivered to the buyer), we will bear buyer' s return shipping fee

2) In the scenario of the buyer' s change of mind, buyer shall get our consent prior to the return request and buyer will bear the return shipping fee.

3) in the scenario where both seller-buyer disputing the party liable for the return shipping fee, we will have the final say to determine the party.

Shipping and Delivery

  • all purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.

  • all orders are usually dispatched with tracking within 3 business days. once shipped standard delivery is within 3-7 working days from the date of successful order if stock is available. In instances where there is spacial request, delivery lead-time will be subject to availability but we will keep customers well informed of their status of order.

  • the shipping fees are calculated according to the shipping cart and shipping cost is final.

*terms and conditions can be changed by Volente as deemed fit without prior notice

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